Trust me, I am walking in the same shoes as you are. I believe that if I (or anyone else) should start writing now, it will only be met with excuses that "Pentair is at reduced staffing levels" or "no one is in the office" etc, etc., so we can't help you right now. But, I have been holding off until the majority of this COVID-19 pandemic has subsided and most are back to work. My next course of action is to begin a letter writing campaign directed at the corporate officers of Pentair, as I have been able to dig up their email addresses. I have asked to have my emails forwarded to SD&E and that was done but with zero response.Ħ. I have asked Tech Support repeatedly, if they could please forward me to SD&E or get us on a conference call. Trust me, I have done my sleuthing on the internet and have come up empty. There is absolutely NO WAY, (that I have found anyway), to contact them directly. (sorry, but I believe this to be a sad but true reality.) They are NOT beholden to the public like Tech Support is because they refuse to deal with the public.ĥ. Apparently, SD&E answers to "NO ONE"!!! And frankly, I am of the opinion, that they could care less about your amazon skills issue.
What I then experienced, was the ole "exercise in futility". I have even attempted to elevate issues to the supervisor of tech support to the supervisor of SD&E. BUT, when it comes to any issue dealing with software/apps/Alexa Skills etc., their hands are tied.Ĥ. My opinion of the Pentair Tech Support Reps that I deal with, are that they are "top notch". In fact, I have an ongoing issue with the iOS Apple Watch app (in that it doesn't work at all), and after several follow ups between tech support and SD&E, Tech Support was told in no uncertain terms "stop bugging us about it. Tech Support wields zero power or influence over the SD&E department. But the tech support reps/desk cannot do anything about it except generate a trouble ticket and forward it to the Software Development and Engineering Department (SD&E), (believe me, I know from experience).Ģ. You can call Pentair Tech Support (see provided contact info below). My ramblings on this (and other related Pentair software/fimware/IC web client/ET & IT Screenlogic/apps/Alexa Skills issues.ġ.
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